The California Pre Rollers sells products that are intended to be used in accordance with current and applicable federal, state, and local laws and regulations. Our employees, owners and affiliates do not condone, promote or approve any use of equipment that may be deemed illegal. Rather, it is our aim to provide the highest quality products for our customers and trust that they will use them in accordance with all relevant laws within their jurisdictions. Please read and review all Owner's Manuals and safety guidelines prior to assembling, operating or using equipment. We have no liability or responsibility for any damages caused to or by any of our products due to inadequate or illegal use or assembly. We do not identify the use of these machines as these are experimental products. We do not endorse any manufacturer statements or claims pertaining to trimmers, pressing devices, pruners, tumblers or extraction bags.
To purchase any products all customers must be 18yrs or older.
ORDERING FROM The California Pre Rollers
We only ship to verified billing address. (Billing Address explained) Address that you see on the billing statement of the card being used you can always add a shipping address to your credit card then remove it once the transaction is complete. If you need a machine sent to another location and do not want to add a address to your card for shipping, you will have to set up a money wire bank transfer with us and only when those funds have completely cleared will any product be released. You are also welcomed to come pay cash and pick up a machine. Bay Area location for local pick up give us a call to arrange date and times.
From time to time, we use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.
Use of the Site.
You understand that, except for information, products or services clearly identified as being supplied by California Pre Rollers, California Pre Rollers does not operate, control or endorse any information, products or services on the Internet in any way. Except for California Pre Rollers- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with California Pre Rollers. You also understand that California Pre Rollers cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.
RETURN INSTRUCTIONS & REFUNDS
Once you use a machine and or parts voids any refunds from The California Pre Rollers
We have a no return policy on Trimming Machines, Trimming Equipment or Rosin Presses, Extractors and Tumblers, Any Drop ship orders or Special Orders, Packaging equipment, Rollers, Debudders, Shredders, Closed Loops systems, Rotary Evaporators, Processors, Resinators that you have purchased. All other products have a 7-day return policy. A 35% restocking fee applies to returns. Customer will repay all shipping cost any free shipping buyer will be required to reimburse California Pre Rollers shipping fees accrued in transaction. Any customer paid shipping the shipping fees will be deducted from final refund. All fees shipping back to us is the responsibility of the buyer and nonrefundable.
All Terms and conditions apply to All Buyers in addition to: ( Import duties, taxes, charges and brokerage fees (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item's price or shipping charges. Please check with your country's customs office prior to buying to determine what the costs will be, and to ensure the item you are purchasing is legal in your country. We will not refund any funds due to any custom holds you will have to do your own due diligence to your countries customs laws and regulations prior purchase. Any and all custom related issues are the sole responsibility of the customer. California Pre Rollers releases any and all liability in custom related issues.
There are Absolutely no refunds once a unit is unboxed and ran or (parts) we do not offer test drives of equipment nor do accept (Buyers Remorse) once unit is used, you tried it you bought it period. No returns on electrical parts, If you encounter a manufacture issue with a machine California Pre Rollers will broker between you and the manufacture to attempted in good faith to get any issues resolved all resolutions are at the sole discretion of the products manufacture. California Pre Rollers does not warranty any machines sold all expressed or implied warranty is solely the responsibility of the manufacture. There will be no refunds on special orders or non-stocked items or customer special request orders. Any items California Pre Rollers includes in a sale that is referred to as a 'Gift' 'Buy this get one free' or 'Bonus' must be returned with package or the cost will be deducted at final refund at retail price.
Here are the basic steps to follow:
All returns must have a Return Merchandise Authorization (RMA) number. To obtain your return RMA number, please call us or send email. The RMA number must be included within the returned merchandise preferably written on a copy of your paid invoice. California Pre Rollers will refuse to accept delivery of any returned item without an RMA number.
All products must be returned in new condition (never been used with plants), in original boxes, and with all paperwork, parts and accessories to ensure full credit, we go the extra steps to catalog every item with photos and bar scans to insure you get everything that’s included with each trimmer i.e.: Parts, Unit and any accessories.
On the outside of the package you are returning, print the return-shipping address which appears on the invoice's letterhead and the RMA number supplied to you by the sales agent. Do not include any other markings or text on the package. Ship your return merchandise prepaid and insured for the full purchase price by a carrier that offers package tracking we insure all items we suggest you also take out insurance, such as United States or Canada Postal Service registered mail, United Parcel Service (UPS), DHL or Federal Express. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries they will be returned to you.
You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturing defect or a shipping error on our part. No refunds will be made if you just decided you wanted to test drive a trimmer and or (parts) we don’t offer free rides. Once you use a machine and or (parts) voids any refunds from The California Pre Rollers, unless it’s a manufacturing defect and we will do everything in our powers to help you and the manufacture come to a medium. The California Pre Rollers does not express or imply any warrantees on any of the products sold all warrantees are directly offered through the manufacture. There will be no refunds on special order items. Every trimmer we sell we fully insure and use signature confirmation so any damage during shipments do not unpack the or use the machine call us asap to start a claim process with carrier.
Best way to do a return is to call us emails are great but confusing for both parties.
Coupons & Special Codes
One coupon allowed per customer per product. No combined coupons are allowed during any purchase. Any combining of coupon codes order will be voided.
In addition to offering FREE shipping we will choose between carriers of our choice. UPS, FEDX, USPS, OR FREIGHT. Shipping will be ground shipments only, if you require faster delivery you may contact us for a quote on costs. We insure all shipments we only do signature confirmation. If a package is damaged on arrival call us and we will start a claim with the carrier that’s why we pay extra to insure items. Free shipping is to the lower 48 states it excludes Puerto Rico, Alaska and Hawaii and also Canada. Canadians please call for a shipping quote prior check out.